{"id":314,"date":"2025-11-09T16:07:30","date_gmt":"2025-11-09T16:07:30","guid":{"rendered":"https:\/\/inezita.pt\/?page_id=314"},"modified":"2026-06-08T16:47:08","modified_gmt":"2026-06-08T16:47:08","slug":"alternative-dispute-resolution","status":"publish","type":"page","link":"https:\/\/inezita.pt\/pt\/alternative-dispute-resolution\/","title":{"rendered":"Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"314\" class=\"elementor elementor-314\">\n\t\t\t\t<div class=\"elementor-element elementor-element-219f9a8f e-flex e-con-boxed e-con e-parent\" data-id=\"219f9a8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16be9596 elementor-widget elementor-widget-text-editor\" data-id=\"16be9596\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p class=\"wp-block-paragraph\">Em caso de lit\u00edgio, informamos que poder\u00e1 recorrer \u00e0s entidades de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios identificadas no portal do consumidor (<a href=\"https:\/\/www.consumidor.gov.pt\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.consumidor.gov.pt\/<\/a>) ou Resolu\u00e7\u00e3o de Lit\u00edgios de Consumo online identificada (<a href=\"https:\/\/www.consumidor.gov.pt\/parceiros\/sistema-de-defesa-do-consumidor\/entidades-de-resolucao-alternativa-de-litigios-de-consumo\" target=\"_blank\" rel=\"noopener\">https:\/\/www.consumidor.gov.pt\/parceiros\/sistema-de-defesa-do-consumidor\/entidades-de-resolucao-alternativa-de-litigios-de-consumo<\/a>).<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Os \u00f3rg\u00e3os de resolu\u00e7\u00e3o alternativa de lit\u00edgios existentes s\u00e3o os seguintes:<\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul><\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>CNIACC &#8211; National Center for Consumer Conflict Information and Arbitration<\/strong>. <a href=\"mailto:cniacc@unl.pt\" target=\"_blank\" rel=\"noreferrer noopener\">cniacc@unl.pt<\/a> <a href=\"https:\/\/www.cniacc.pt\/pt\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.cniacc.pt\/pt\/<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Algarve Consumer Conflict Information, Measurement and Arbitration Centre <\/strong>Geographical area covered &#8211; contracts concluded in the District of Faro.<a href=\"mailto:apoio@consumidoronline.pt\" target=\"_blank\" rel=\"noreferrer noopener\">apoio@consumidoronline.pt<\/a> <a href=\"https:\/\/www.consumidor.gov.pt\/parceiros\/sistema-de-defesa-do-consumidor\/entidades-de-resolucao-alternativa-de-litigios-de-consumo\" target=\"_blank\" rel=\"noopener\">https:\/\/www.consumidor.gov.pt\/parceiros\/sistema-de-defesa-do-consumidor\/entidades-de-resolucao-alternativa-de-litigios-de-consumo<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Consumer Conflict Arbitration Center of the District of Coimbra <\/strong>Geographical area covered &#8211; contracts concluded in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Gois, Louisa, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tabua and Vila Nova de Poiares.<a href=\"mailto:geral@centrodearbitragemdecoimbra.com\" target=\"_blank\" rel=\"noreferrer noopener\">geral@centrodearbitragemdecoimbra.com<\/a> <a href=\"https:\/\/www.centrodearbitragemdecoimbra.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.centrodearbitragemdecoimbra.com<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Lisbon Consumer Conflict Arbitration Centre <\/strong>Geographical area of coverage &#8211; contracts concluded in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setubal, Sintra and Vila Franca de Xira. <a href=\"mailto:juridico@centroarbitragemlisboa.pt\" target=\"_blank\" rel=\"noreferrer noopener\">juridico@centroarbitragemlisboa.pt<\/a> \u00a0<a href=\"mailto:director@centroarbitragemlisboa.pt\" target=\"_blank\" rel=\"noreferrer noopener\">director@centroarbitragemlisboa.pt<\/a> <a href=\"https:\/\/www.centroarbitragemlisboa.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.centroarbitragemlisboa.pt<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Porto Consumer Information and Arbitration Center <\/strong>Geographical area of coverage &#8211; contracts concluded in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azemels, Porto, Povoa de Varzim, Santa Maria da Feira, Santo Tirso, Sao Joao da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia. <a href=\"mailto:cicap@mail.telepac.pt\" target=\"_blank\" rel=\"noreferrer noopener\">cicap@mail.telepac.pt<\/a> <a href=\"https:\/\/www.cicap.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.cicap.pt<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Vale do Ave Consumer Conflict Arbitration Center\/Arbitral Court <\/strong>Geographical area of coverage &#8211; contracts concluded in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimaraes, Povoa de Lanhoso, Povoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicao, Vizela, Vieira do Minho and Vizela. <a href=\"mailto:triave@gmail.com\" target=\"_blank\" rel=\"noreferrer noopener\">triave@gmail.com<\/a> <a href=\"https:\/\/www.triave.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.triave.pt<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>CIAB \u2013 Center for Information, Arbitration and Consumer Conflicts <\/strong>Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaco, Monsoon, Montalegre, Paredes de Coura, Ponte da Barca, Povoa do Lanhoso, Terras do Bouro, Valencia, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde. <a href=\"mailto:geral@ciab.pt\" target=\"_blank\" rel=\"noreferrer noopener\">geral@ciab.pt<\/a> <a href=\"https:\/\/www.ciab.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.ciab.pt<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Madeira Consumer Conflict Arbitration Center <\/strong><a href=\"mailto:centroarbitragem.sras@gov-madeira.pt\" target=\"_blank\" rel=\"noreferrer noopener\">centroarbitragem.sras@gov-madeira.pt<\/a> <a href=\"https:\/\/www.madeira.gov.pt\/cacc\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.madeira.gov.pt\/cacc\/<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\"><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>In case of dispute, we inform you that you can use the Alternative Dispute Resolution entities identified on the consumer portal (https:\/\/www.consumidor.gov.pt\/) or online Consumer Dispute Resolution identified (https:\/\/www.consumidor.gov.pt\/parceiros\/sistema-de-defesa-do-consumidor\/entidades-de-resolucao-alternativa-de-litigios-de-consumo). The existing alternative dispute resolution bodies are as follows:<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-314","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/inezita.pt\/pt\/wp-json\/wp\/v2\/pages\/314","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inezita.pt\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inezita.pt\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inezita.pt\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/inezita.pt\/pt\/wp-json\/wp\/v2\/comments?post=314"}],"version-history":[{"count":12,"href":"https:\/\/inezita.pt\/pt\/wp-json\/wp\/v2\/pages\/314\/revisions"}],"predecessor-version":[{"id":1977,"href":"https:\/\/inezita.pt\/pt\/wp-json\/wp\/v2\/pages\/314\/revisions\/1977"}],"wp:attachment":[{"href":"https:\/\/inezita.pt\/pt\/wp-json\/wp\/v2\/media?parent=314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}