En caso de controversia, le informamos que puede acudir a las entidades de Resolución Alternativa de Disputas identificadas en el portal del consumidor (www.consumidor.co.uk) o Resolución de Disputas del Consumidor en línea identificada (https://webgate.ec.europa.eu/odr).
Los órganos de resolución alternativa de conflictos existentes son los siguientes:
- CNIACC – National Center for Consumer Conflict Information and ArbitrationGeneric competence.cniacc@unl.pthttp://www.arbitragemdeconsumo.org
- Algarve Consumer Conflict Information, Measurement and Arbitration CentreGeographical area covered – contracts concluded in the District of Faro.apoio@consumidoronline.pthttp://www.consumidoronline.pt
- Consumer Conflict Arbitration Center of the District of CoimbraGeographical area covered – contracts concluded in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Gois, Louisa, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tabua and Vila Nova de Poiares.geral@centrodearbitragemdecoimbra.comhttp://www.centrodearbitragemdecoimbra.com
- Lisbon Consumer Conflict Arbitration CentreGeographical area of coverage – contracts concluded in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setubal, Sintra and Vila Franca de Xira.juridico@centroarbitragemlisboa.ptdirector@centroarbitragemlisboa.pthttp://www.centroarbitragemlisboa.pt
- Porto Consumer Information and Arbitration CenterGeographical area of coverage – contracts concluded in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azemels, Porto, Povoa de Varzim, Santa Maria da Feira, Santo Tirso, Sao Joao da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.cicap@mail.telepac.pthttp://www.cicap.pt
- Vale do Ave Consumer Conflict Arbitration Center/Arbitral CourtGeographical area of coverage – contracts concluded in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimaraes, Povoa de Lanhoso, Povoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicao, Vizela, Vieira do Minho and Vizela.triave@gmail.comhttp://www.triave.pt
- CIAB – Center for Information, Arbitration and Consumer ConflictsGeographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaco, Monsoon, Montalegre, Paredes de Coura, Ponte da Barca, Povoa do Lanhoso, Terras do Bouro, Valencia, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.geral@ciab.pthttp://www.ciab.pt
- Madeira Consumer Conflict Arbitration Centercentroarbitragem.sras@gov-madeira.pthttp://www.srrh.gov-madeira.pt