For distance (online) purchases, Portuguese Law establishes that the consumer has a period of 14 days (commonly known as the reflection period) after receiving the product(s), during which they can return the item(s).
In cases of free termination of the contract, return shipping costs are the responsibility of the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law no. 24/2014, of 14 February.
To make a return or exchange, you will have to send a message via email to support@inezita.pt.
Returns and exchanges that meet all of the following requirements will be accepted:
The item(s) do not have any signs of use;
The item(s) that are correctly packaged;
The item(s) that do not contain damage.
You can send or deliver the item(s) to our store or we can collect it. However, this last service will have an associated cost.
Once the merchandise has been received at our headquarters and compliance with the acceptance conditions described below has been verified, the value of the item(s) will be refunded using the same payment method originally used by the customer, within a maximum of 14 days following receipt and verification of the item(s).
If any of the points below are not met, we will not be able to accept the return.
Returns due to Manufacturing Defect
When leaving our facilities, all items undergo quality control beforehand.
If you receive a defective item, we ask that you send us an email with a photo. Only then will we be able to proceed with the analysis and subsequently exchange the article. If we do not have a product available for replacement, you can choose another item within the same price or we can refund the full amount.
As it is a manufacturing defect, it does not imply any additional cost for the customer.
We do not accept exchanges or returns on:
Customized products;
Products that have undergone changes at the customer’s request;
Products that have signs of use;
Items that were received damaged by the carrier and were not reported on the delivery note upon receipt;
Any item with packaging that has been opened or tampered with, allowing the package to be opened for product inspection within the statutory 14-day period.
Address for Returns and Exchanges:
Please send the items, properly packaged, to the following address:
inezita
Rua Azedo Gneco 10
Campo de Ourique
1350-035 LISBON
PORTUGAL